(15 May. 15.15)
David Grevemberg, Chief Executive of Glasgow 2014 said:
“We’re pleased to have met with the Cabinet Secretary this morning to give her a full update on the progress being made in getting tickets back on sale to the public. This was a constructive and positive meeting where we outlined the options and testing required to ensure we can put tickets back on sale with confidence.
“Our priority is ensuring the experience of securing tickets for the Commonwealth Games is a positive one for all our customers and we look forward to sharing our plans tomorrow.”
(14 May, 16.20)
A Glasgow 2014 spokesperson said:
“Glasgow 2014 and its Official Ticketing Provider Ticketmaster are today urgently reviewing the performance of the ticketing website with the aim of resolving the issues experienced by some of our customers. Once this review is complete and any measures have been implemented and tested we will be in a position in coming days to advise when ticket sales will be back up and running.
“It is our absolute priority to be able to meet, as soon as possible, the enthusiasm and demand that sports fans have shown for the Final Sprint for tickets and we thank all of our supporters and customers for their patience. ”
(13 May, 17.30)
David Grevemberg, Chief Executive of Glasgow 2014, said:
“At 5pm today (Tuesday 13 May) we instructed our Official Ticketing Agent Ticketmaster to close the Glasgow 2014 ticketing website and call centre until we can be assured that the technical issues being experienced by our ticket buyers over the last day and half are resolved to our satisfaction. Ticketmaster is working as quickly as possible to act on this instruction.
“From 6pm, no further customers will be able to join the website queue or access the call centre until further notice. However, customers logged on to the website at this point should be able to complete their session.
“We want the purchase of Commonwealth Games tickets through the Ticketmaster system to be a positive experience for all customers and we realise this has not been the case for many.
“We thank everyone for their patience and apologise unreservedly to everyone who has been affected and inconvenienced by this disappointing situation.
“We have sold more than 55,000 tickets since we opened the ticketing website yesterday (Monday 12 May) and there will still be a great range of tickets available for most sports and the Ceremonies when we re-open.
“We will not allow the frustrations experienced by our customers throughout the last day and a half to continue further. We will only re-open the site once Ticketmaster is confident that the issues with the website have been resolved.
“Our continued focus is on being able to offer our customers a robust website on which they can purchase tickets for the Commonwealth Games.”
“We will provide an update on re-opening through our social/digital platforms and on our website.”