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Ticketing Call Centre Charges

 

(15 May, 16.50)

A TalkTalk Business spokesperson said:

"We are sorry that due to a human programming error, we did not deliver the service that had been agreed with Ticketmaster during the general ticket sale for the Commonwealth Games. This meant that those customers who called the Commonwealth Games ticket line and received the engaged tone were charged for the call in error.”

"We apologise unreservedly to all affected customers, Glasgow 2014 and Ticketmaster for this. We will refund each and every customer that has been incorrectly charged."

For Information

Customers who think they may be eligible for a refund should email a scan or photograph of their bill, showing the dialled number and call charges to BookingRefund@TalkTalkBusiness.co.uk. TalkTalk Business will contact customers individually to arrange the refund.

 

(15 May, 10.00)

A Glasgow 2014 spokesperson said:

"Glasgow 2014 can confirm that some callers to the Glasgow 2014 ticket line who received an engaged tone on the ticketing phonelines were charged in error by Talk Talk Business, a supplier of Ticketmaster.

"We apologise unreservedly for this and are working now with Ticketmaster and Talk Talk Business to ensure customers affected by this are refunded these charges as soon as possible.

A TalkTalk Business spokesperson said:

"It has come to our attention that, due to a human programming error, we did not deliver the service that had been agreed with Ticketmaster during the general ticket sale for the Commonwealth Games. This meant that some customers who called the Commonwealth Games ticket line and received the engaged tone were charged for the call costs in error.

"We would stress that this issue did not affect all callers to the ticket line and we sincerely apologise for the inconvenience this has caused. We will work with Ticketmaster to urgently compensate all customers affected by this error."

The Glasgow XX Commonwealth Games are now over. This website is closed and for reference purposes only. Some external links may no longer work. For the latest news and information, please visit the Commonwealth Games Federation website.