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FAQs

I have misplaced my ticket. Can I get a replacement?

In the interests of fraud prevention, no tickets will be replaced or ticket prices refunded if a ticket is forgotten, lost by you, stolen, defaced, damaged or destroyed.

How will I know if my ticket is sold?

We can’t guarantee your tickets will be sold and your monies refunded, but previous experience has shown that a large proportion of returned tickets are quickly resold. 

If they are resold, you should expect to see money credited to your account by 18 July (minus £2.00 admin fee per ticket).  In the unlikely event that they are not resold, we’ll contact you with information regarding how you can still use these tickets at Games Time.

I didn’t know about the resale programme, can I still return my tickets?

The resale programme was open from 13-26 June. The official resale programme was the only authorised way to sell any Glasgow 2014 Commonwealth Games tickets.

Selling tickets (even at face value) is a criminal offence without the express authorisation from Glasgow 2014. Glasgow 2014 along with Police Scotland closely monitor the resale of any tickets and will take appropriate action where necessary.

Why was the resale programme only open from 13 – 26 June?

The official resale programme is not an on-going service – it was a specific time period, communicated in advance, where past purchasers were able to offer for resale tickets they were no longer able to use.  In order to ensure that the tickets can be resold in time for the Games, the service was closed on 26 June to enable these tickets to be put back on sale from 28 June.

Will the same ticket limits as before apply (if I have four for a particular session can I buy more?)

The ticket limits per session will still apply.  If you have purchased 2 tickets for a session previously and the ticket limit is 4 you will only be able to purchase an additional 2 tickets for that session.

When will I receive my clyde-sider shifts?

Some people in roles starting in advance of the Games have already been issued with early versions of their shifts and the majority of clyde-siders will receive a ‘roster’ from April 2014. 

When will I receive my Uniform and Accreditation?

We’ll start sending invitations to our Uniform and Accreditation Centre from spring 2014; we’ll make sure that you have everything you need in time for your first shift.

What training will I receive?

We’ve put together a comprehensive training programme, which will be delivered in 2014, to prepare you for every challenge.

  • The first module is called Orientation. This is your introduction to the Games and much more. Within a couple of weeks of accepting your role offer you’ll receive an invitation to join us in March 2014 at the Emirates Arena for this incredible event.
  • Your Role-Specific Training will be held at another iconic Games venue – Hampden Park. This module will provide you with everything you need to perform your individual Games Time role. Timings for your Role Specific Training will be confirmed by early 2014.
  • Your Venue Specific Training will help you to understand the important practicalities of your Games Time ‘home’ and in most cases will be held at the venue where you will be based. Timings for your Role Specific Training will be confirmed by early 2014.
  • If you’ve been offered a Team Leader role, you’ll also be invited to attend our Event Leadership Training module.

Is it possible to swap my role or my venue?

Due to the scale of our volunteer recruitment programme, it’s not possible to change the role or venue you have been offered. We’ve tried to take individual preferences into account but this hasn’t been possible in every case.

Don’t be put off if what you have been offered isn’t your first choice, every volunteer will be vital to the success of the Games and your training will ensure you’re ready for every challenge.

If you have a question about your role, email contactus@glasgow2014.com or call 030 3333 2014.

Why have I been asked to volunteer at more than one venue?

You could be involved at a venue that is only open for a few days or have skills we need at more than one of our events. Don’t worry, your training will ensure you’re ready for every challenge and you’re going to have the opportunity to see even more of the Games!

If you have a question about your role offer, email contactus@glasgow2014.com or call 030 3333 2014.

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