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FAQs - Ticketing
What happens if I have tickets for an event at the same time as one of my volunteer shifts?
We’ll ask you to prioritise your commitments as a volunteer, which in most cases will be a minimum of 8 days during the Games. This means it’s possible you could find yourself with tickets you are unable to use.
If my volunteer application is successful, will I be entitled to free or discounted tickets?
Rather than offering free or discounted ticket schemes, our aim has always been to make tickets for the Games as accessible as possible to everyone.
So although you won’t be entitled to any special discounts if you are successful, you will be involved in making Scotland’s biggest ever sporting and cultural event happen.
Why is the personal assistant ticket not automatically included in the ticket price?
Glasgow 2014 recognises that not all spectators requiring wheelchair accessible seats will require a personal assistant.
How will I receive my tickets?
All tickets will be delivered in Summer 2014. For security purposes, your tickets will billed and delivered to the address you provide in your ticket application. If you need to update your address, please contact the Glasgow 2014 Ticketing Customer Service Team on 0844 826 2014 or alternatively email email@example.com.
How do I contact the Ticketing Customer Service Team?
The Glasgow 2014 Ticketing Customer Service Team are available to answer any questions you have. Alternatively you can email us at firstname.lastname@example.org, via mail to Glasgow 2014 Ticketing Team, PO Box 27104, Glasgow, G1 9ED or call freephone 0800 458 2014. Calls from mobiles may be charged. Callers from outside the UK should call +44 (0)141 387 2014. Call charges may vary depending on the country you are calling from. Opening Hours are Monday - Friday 09.00 - 18:00 and Saturday - Sunday 0900 - 1300.
If you need to use a TypeTalk phone you can contact the Glasgow 2014 Ticketing Customer Service Team on 0808 146 2014 458 2014. Minicom users can contact the Glasgow 2014 Ticketing Customer Service Team on 0844 8472014.
There is no additional charge for using Minicom or TypeTalk Operators, all callers will be charged for the call they make just like a standard telephone call. The actual charge and text rebate is dependent on the telephone service provider.
All calls are recorded for training and quality purposes
Am I permitted to resell my tickets?
Under the Ticketing Terms and Conditions you cannot resell, trade or otherwise transfer any ticket.
If you purchase one or more tickets those tickets may only be used by you, a family member, friend or colleague who is known to you personally. The transfer of a ticket in this manner shall not contravene the Ticketing Terms and Conditions providing the payment you receive does not exceed the face value of the ticket and the family member, friend or colleague accepts the Ticketing Terms and Conditions. You may be asked to provide the name and address and any other ID details as required, of ticket holders at any time by an official steward or employee of Glasgow 2014 or the venue owner or police officer.
In the resale platform will I get my money back from Glasgow 2014 or do I have to wait until the tickets are re-sold?
If your ticket is received by Glasgow 2014 along with a completed Ticket Resale Request Form you should expect to receive any money owed, minus a £2.00 administration fee per ticket resold, no later than 18 July 2014.
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