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FAQs - Volunteering

What qualifications and experience are required for medical roles?

You can find more information on medical roles in this guide.

How will you check if I am eligible to work in the UK?

If we invite you to an interview, we’ll ask you to bring documentation with you confirming your right to work in the UK. We’ll take a photocopy of the documents you provide.

The list below shows the main documents we will be able to accept at the interview stage as evidence of your eligibility to work:


  • A passport showing that you are a British citizen or a citizen of the UK and Colonies having the right of abode in the UK.
  • A passport or national identity card showing that you are a national of the European Economic Area or Switzerland.
  • A residence permit, registration certificate or document certifying or indicating permanent residence issued by the Home Office, Border and Immigration Agency or UK Border Agency to a national of a European Economic Area country or Switzerland.
  • A full birth certificate issued in the UK which includes the name(s) of at least one of your parents, and (ii) an official document giving your permanent National Insurance Number and name issued by a Government agency or a previous employer (such as a P45 or P60).
  • An Immigration Status Document issued by the UK Home Office, Border and Immigration Agency or UK Border Agency to you with an endorsement indicating that you are allowed to stay indefinitely in the UK or you have no time limit on your stay in the UK, and (i) an official document giving your permanent National Insurance Number and name issued by a Government agency or a previous employer (such as a P45 or P60).
  • An Application Registration Card issued by the Home Office, Border and Immigration Agency or UK Border Agency stating that the holder is permitted to take employment (please note that we are required to verify this document with the UK Border Agency).

If you can’t produce any of the original documents set out above, please contact us on 030 3333 2014 or for guidance.

I can’t access the volunteer portal. What should I do?

At busy times, you may experience a slower than usual response from the Volunteer Portal and increased loading times as you move between pages.

If you are experiencing persistent problems, check which internet browser you are using and try an alternative such as Internet Explorer versions 6-9, Google Chrome or Firefox.

If you’re having trouble logging in from your place of work, this could be due to the security settings there. Where this is the case, we suggest trying again from a computer at another location.

When will I hear if I have an interview for a Games Time volunteer role?


We know you’ll be desperate to learn the outcome of your application but with thousands of applications to review, it may take some time for us to respond. Don’t worry – you will hear from us.

In the meantime, you can stay in touch with all the latest Glasgow 2014 and volunteer news through our social media channels, website and your volunteer portal.

The dates below will give you an idea of the timescale for what will happen in the lead up to the Games.

April – December 2013

Volunteer interviews will take place – for some specialist roles the process will continue into 2014.

October 2013 – July 2014

We’ll let you know the outcome of your volunteer application/interview. In most cases you’ll receive a response by early 2014.

March – July 2014

Our training programme gets underway. Volunteers will be asked to attend three training sessions (or four if they’ll be performing a leadership role).

April – August 2014

Volunteers will be provided with their Glasgow 2014 uniform and accreditation.

April – August 2014

We will provide volunteers with details of their Games Time shifts.

Can I volunteer if I require a support worker to help me perform my role?

Yes. We understand some volunteers have accessibility requirements and we will work with you to make arrangements that allow you to participate fully in the Games. You can talk to us about your needs and how we can help, informally and in confidence, at the interview stage.

Please note:

  • It is your responsibility to arrange for your support workers presence when you need them – for example at interviews, training and Games Time Shifts. 
  • Your support worker will go through the same background security checks as you do as a volunteer. 
  • Your support worker is there to help you as a volunteer and is not considered to be a volunteer in their own right. As a result they will not be given a Glasgow 2014 uniform or receive recognition items. 
  • Volunteers and their support workers will be provided with meals depending on the length of their shifts.

For more information email or call us on 030 3333 2014.

What support is available for volunteers?

The Big Lottery Fund and Scottish Government have developed a package of financial and practical support to help you overcome some of the challenges that might make you think twice about volunteering.

Successful clyde-siders living in Scotland will be able to apply for a wide range of help. Make sure you check if you're eligible for support that includes:

• Travel and accommodation costs for people travelling from rural areas
• Support for those on low incomes
• Additional costs of personal care for people with disabilities
• Respite care costs to allow carers to be confident their caring responsibilities are being met
• Additional childcare costs

If you’d like to check if you are eligible to apply for support please visit the Volunteer Scotland website where you can fill out an online application form.

How many hours per week can I volunteer for at the Games time if I’m claiming benefits?

Under Universal Credit you can volunteer for as many hours as you like each week, provided this doesn’t prevent you from meeting your weekly job search commitments. Time spent volunteering can also count towards up to 50% of your weekly job search commitments

I am under 18. Do I still need to have a security check done?

Yes. Everyone participating in the Games will need to undergo a security check.

Can I appeal against the result of my security check?

No, although you can contact the Home Office for further details by following the instructions provided. See "Will I be able to request details of the result of my security check?"

Will I be able to request details of the result of my security check?

Due to the sensitive nature of this information Glasgow 2014 will not be told the reasons for any results. However, an applicant can themselves contact the Home Office for further details, in accordance with his or her rights under the Data Protection Act 1998.

Details of how to contact the Home Office for this information will be made available to those people whose security background checks have generated a negative result. More information on the Data Protection Act is available from the Information Commissioner: or by calling 0303 123 1113 from 9am to 5pm, Monday to Friday.

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