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FAQs

I would like to cycle, walk or jog to some of the venues. What facilities are there for me?

Active travel is central to the transport solution for Glasgow 2014.

Walking or cycling could be the quickest way to reach competition venues. Cycle parking will be available at all venues.

Information regarding routes, active travel options and the facilities available at venues will be available in the run up to Games Time.

Local authorities and transport partnerships have invested heavily in infrastructure for walking and cycling. This infrastructure will be the basis for the active travel strategy for

Glasgow 2014 whilst providing benefits after the Games.

I have accessibility requirements – how can I access the games?

Glasgow 2014 is working with external partners and public transport operators to provide seamless accessible transport.

Glasgow 2014’s accessibility plans include a combination of Blue Badge parking at venues, accessible public transport and the provision of assistance, if required.

The Accessible Spectator Access guide will be published in advance of the Games.

Will public transport be available to all venues?

Yes. Public transport will continue to run as close to all venues as possible. In some cases additional services will be available.

While some services will experience route or timetable changes, these will be communicated as early as possible.

Ticket-holders will be able to access selected public transport services at no extra charge at the majority of venues, as local public transport is included in the cost of all tickets.

Will public transport be affected by the Games?

Yes. Diversions will be in place in and around Glasgow during the Games. Up to date information will be available on this website and you are encouraged to check back on a regular basis.

If you are planning to use public transport, you should allow extra time for your journey. Public transport will be extremely busy at some times, so you may find that walking or cycling is quicker.

Remember, there are some events which will be based on roads in and around Glasgow, which will require some roads to be closed for a period of time.

Details about any affected routes or timetables will be communicated well in advance.

What happens if I have tickets for an event at the same time as one of my volunteer shifts?

We’ll ask you to prioritise your commitments as a volunteer, which in most cases will be a minimum of 8 days during the Games. This means it’s possible you could find yourself with tickets you are unable to use.

If my volunteer application is successful, will I be entitled to free or discounted tickets?

Rather than offering free or discounted ticket schemes, our aim has always been to make tickets for the Games as accessible as possible to everyone.

So although you won’t be entitled to any special discounts if you are successful, you will be involved in making Scotland’s biggest ever sporting and cultural event happen.

Why is the personal assistant ticket not automatically included in the ticket price?

Glasgow 2014 recognises that not all spectators requiring wheelchair accessible seats will require a personal assistant.

How will I receive my tickets?

All tickets will be delivered in Summer 2014. For security purposes, your tickets will billed and delivered to the address you provide in your ticket application. If you need to update your address, please contact the Glasgow 2014 Ticketing Customer Service Team on 0844 826 2014 or alternatively email tickets.customerservice@glasgow2014.com.

How do I contact the Ticketing Customer Service Team?

The Glasgow 2014 Ticketing Customer Service Team are available to answer any questions you have. Alternatively you can email us at tickets.customerservice@glasgow2014.com, via mail to Glasgow 2014 Ticketing Team, PO Box 27104, Glasgow, G1 9ED or call freephone 0800 458 2014. Calls from mobiles may be charged. Callers from outside the UK should call +44 (0)141 387 2014. Call charges may vary depending on the country you are calling from. Opening Hours are Monday - Friday 09.00 - 18:00 and Saturday - Sunday 0900 - 1300.

If you need to use a TypeTalk phone you can contact the Glasgow 2014 Ticketing Customer Service Team on  0808 146 2014 458 2014. Minicom users can contact the Glasgow 2014 Ticketing Customer Service Team on 0844 8472014.

There is no additional charge for using Minicom or TypeTalk Operators, all callers will be charged for the call they make just like a standard telephone call. The actual charge and text rebate is dependent on the telephone service provider.

All calls are recorded for training and quality purposes

How can I find out more about accommodation in and around Glasgow?

Visitors to Glasgow can find lots of useful information, including accommodation details, through the VisitScotland website. If you can’t find what you’re looking for or need further assistance, email info@visitscotland.com or call 0845 148 6040.

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